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Six Tips for Flawless Guest Messaging Every Time

Your staff are well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating that requires a different approach. While employees are used to...

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ReviewPro Unveils the Guest Experience Improvement Suite™

Barcelona, 24 April, 2019: ReviewPro has launched the Guest Experience Improvement Suite™, a powerful set of tools and processes to help hoteliers to more effectively address the critical area of guest...

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How Sunrise Premium Resort & Spa Uses Guest Messaging to Increase Direct...

Sunrise Premium Resort & Spas is pioneering the use of the webchat feature of Guest Messaging Hub. The aim? To make guest communication fluid and convenient, increase direct bookings, boost upsell,...

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Preparing Hotels (and Travelers) for Automated Messaging

This article on automated messaging was originally featured in Phocuswire, by Aleksei Udachny, CTO of ReviewPro By using computers and machines to handle tasks normally performed by human employees,...

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6 Ways to Use QR Codes to Increase Guest Engagement

A QR code (Quick Response Code) remains one of the fastest and most efficient ways to move a client from the offline world to the digital world in one gesture. It is a great tool to use if you want to:...

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7 Important Truths About Guest Messaging in Hospitality

The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging...

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Chatbot Messaging or Just Messaging – What’s the Difference?

Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands. Now that the hospitality industry is warming...

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